“We are committed to providing our clients with innovative capabilities and support to help consumers make informed decisions to optimize their healthcare spending and maximize their healthcare savings – and become more savvy healthcare consumers as a result.” – Steve Auerbach, CEO, Alegeus
Challenge
- Personalize healthcare experience
- Leverage mobile to increase customer engagement
- Accelerate adoption of consumer directed health plans
Digital Transformation
- Customers received real time alerts of healthcare transactions
- Customers could check account balance via SMS
Business Outcomes
- 60% growth in engaged customers
- 18% increase in customer healthcare transactions
- Powers 40% of the benefit accounts in the marke
QWASI activates mobile communication for one of the top insurance and healthcare payments companies in North America.
When the client needed a way to effectively communicate healthcare payment balance updates and redemption communication, they turned to QWASI.
QWASI integrated the client’s payment system with a CRM to sent personalized alerts to customers based on purchase behavior.