SMS/MMS

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QWASI activates mobile communication for one of the top insurance and healthcare payments companies in North America.

Challenge

  • Personalize healthcare experience
  • Leverage mobile to increase customer engagement
  • Accelerate adoption of consumer directed health plans

Digital Transformation

  • Customers received real time alerts of healthcare transactions
  • Customers could check account balance via SMS

Business Outcomes

  • 60% growth in engaged customers
  • 18% increase in customer healthcare transactions
  • Powers 40% of the benefit accounts in the market

When the client needed a way to effectively communicate healthcare payment balance updates and redemption communication, they turned to QWASI

QWASI integrated the client’s payment system with a CRM to send personalized alerts to customers based on purchase behavior.

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