In a release Jon Thies, CTO of QWASI, Inc. said, “We’re excited to announce the addition of real-time shipping alerts for our client and UPS. When we first identified this solution, our client and UPS quickly agreed it was an ideal service to better communicate with customers regarding the status of shipments, in hopes of reducing the dreaded delivery-notice slip on the front door.”
“Working closely with both the client and UPS to bring this solution to market further demonstrates our leadership in the mobile commerce space. We answer the question everyone asks: where is my order? Our service helps remove headaches for everyone – especially helping customers know where their products or presents are during the hectic holiday shopping season,” Thies added.
It was revealed that customers will be receiving text message alerts on their mobile phones when their packages leave UPS. This information not only keeps them informed but also enhances delivery anticipation besides reducing the occurrence of delivery-attempt notices left in the absence of the receiver.
The working of the solution is simple. When customers order from participating retailers, they are given the option to sign up for free text message notifications about their purchase deliveries from UPS. Previously after customers booked their packages they were required to frequently access the delivery company’s Web site with their assigned tracking numbers and track their own packages.
Now the new QWASI Mobile Shipping Alerts give frequent notifications to customers when their packages leave the shipper’s distribution center on the delivery truck. The text messages or SMSs help maintain delivery schedules said officials.
QWASI helps retailers increase in-store traffic and order size; build customer loyalty; improve communications via its interactive mobile marketing, mobile commerce, mobile apps and social marketing solutions. Catalogers, ecommerce, retailers and brick-and-mortar companies benefit a lot from the measurable marketing initiatives that power transactions, maintained officials.
According to a TMCnet release QWASI was selected by the Business Marketing Association (BMA) to power mobile marketing and event communications at The 2011 International BMA Conference in Chicago which took place in June 2011.
About QWASI INNOVATION LABS
QWASI INNOVATION LABS is a SaaS company working with leading brands to innovate the customer journey using real time data. At the heart of QWASI’s offering is the desire to create remarkable customer experiences, leading to increased brand loyalty, higher retention rates, more effective customer service throughout the customer lifecycle.