Privacy Policy

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QWASI Privacy Policy

QWASI takes seriously the privacy of individuals who use our website and cloud based services. We understand that our customers who use us to provide mobile engagement, trust us with sensitive information about their customers and potential customers, and we honor that trust.

This privacy policy provides more details on how QWASI collects, uses, shares, and secures information gathered from website visitors and users of QWASI cloud based services. By visiting the QWASI website or using any QWASI cloud based service, you agree to the terms of this privacy policy. If you do not agree to the terms of this privacy policy, please do not visit any QWASI website or use any QWASI cloud based services.

 

What information does this privacy policy cover?

This privacy policy covers information collected from visitors to the QWASI website and individuals using any QWASI cloud based service, including the AIM and Marketing Center platforms and APIs (collectively, “visitors”). This privacy policy does not cover information that may be collected by a third part when visitors view or use a website or online service operated by a third party. It also does not cover information collected by QWASI through means other than visitors’ use of QWASI websites and cloud based services.

 

What information does QWASI collect through its websites and online services?

QWASI gathers several types of information from visitors. It may gather “personal information”, or information that identifies visitors and information that can be used to contact visitors. Examples of personal information include the name, username, address, email address, telephone number, and IP address of a visitor. Some of this information, such as IP address, is gathered automatically when a visitor uses a QWASI website or cloud based service. A visitor may also voluntarily submit personal information through an online contact form, client log-in, and elsewhere on a QWASI website or in QWASI cloud based services.

QWASI may also gather “non-personal information” about visitors, such as information on how a visitor navigates the QWASI website and which pages he or she views, dates and times of visits, information about the device a visitor is using, the URL that referred a visitor to the QWASI website, search terms visitors used to find the QWASI website, and a visitor’s general geographic location (such as country and city). This information may be collected by QWASI using automated means, such as cookies, web beacons, and other technologies, or voluntarily submitted by a visitor through our online contact form, client log-in, and elsewhere on a QWASI website or in QWASI cloud based services. Non-personal information may be collected and stored in a manner that associates it with personal information, including for visitors who have enabled do not track settings within their browsers.

Personal and non-personal information may also be gathered from visitors by third-party companies that offer website analytics, application monitoring, and communications-management tools to QWASI. These companies may use information collected from visitors over time and across third-party websites and cloud based services. QWASI may also gather “customer-provided information”, or information that customers provide to QWASI about third parties, through the QWASI website or cloud based service. For example, a QWASI customer may provide QWASI with personal and non-personal information about individuals who have signed up to receive text messages from the QWASI customer by entering that information into the AIM or Marketing Center platforms.

 

How does QWASI use personal information?

QWASI may use personal information to provide and manage any services requested by a visitor; respond to visitor inquiries; contact visitors with offers and information about QWASI services and services offered by our partners; understand visitors’ business needs; improve QWASI products, services, and marketing efforts; further any other lawful marketing or research purpose; and protect the legal rights of QWASI or any third party. Where required by law, QWASI will obtain additional consent before communicating with a user via text message, pre-recorded message, or automated calling technology. QWASI may also use personal information as necessary in the event of an emergency.

 

How does QWASI use customer-provided information?

QWASI uses customer-provided information to provide mobile engagement services to its clients. From time to time, QWASI may also access customer-provided information to respond to client inquiries, to analyze and improve QWASI products and services, for system maintenance, for administrative purposes, in the event of an emergency requiring the use of customer-provided information, and to protect the legal rights of QWASI or any third party. QWASI may otherwise use customer-provided information as directed by the customer who provides the relevant information.

 

How does QWASI use non-personal information?

QWASI uses non-personal information for a variety of purposes. For example, it may use anonymous non-personal information to improve its website, understand its visitors’ business needs, and administer its websites and cloud based services. QWASI reserves the right to use non-personal information for any lawful purpose.

 

Does QWASI share personal information with third parties?

QWASI may share personal information with third parties as follows:

  • with QWASI affiliates, subsidiaries, contractors, and agents,
  • as required by law, such as to comply with a subpoena, warrant, or similar legal process,
  • when QWASI believes in good faith that such disclosure is necessary to protect its legal rights,
  • in an emergency where QWASI believes that such disclosure in necessary to protect public or individual safety,
  • where necessary to investigate fraud or respond to a government request, and
  • to a successor in interest if QWASI is involved in a merger, acquisition, or sale of all or a portion of assets.

 

Does QWASI share customer-provided information with third parties?

QWASI does not sell customer-provided information to third parties. However, QWASI may share customer provided information with third parties as follows:

  • at the request of the customer who provided the information to QWASI,
  • when such disclosure is necessary to fulfill client requests, fulfill QWASI contractual obligations to a client, or maintain or administer QWASY systems,
  • as required by law, such as to comply with a subpoena, warrant, or similar legal process,
  • when QWASI believes in good faith that such disclosure is necessary to protect its legal rights,
  • in an emergency where QWASI believes that such disclosure in necessary to protect public or individual safety,
  • where necessary to investigate fraud or respond to a government request, and
  • to a successor in interest if QWASI is involved in a merger, acquisition, or sale of all or a portion of assets.

 

Does QWASI share non-personal information with third parties?

QWASI may share non-personal information for a variety of purposes. For example, it may share anonymous non-personal information with its partners to improve the QWASI website, understand its visitors’ business needs, and administer QWASI websites and cloud based services. QWASI reserves the right to disclose non-personal information to third parties in any manner allowed by law.

 

Can visitors change personal information collected by QWASI?

If you wish to change the name, username, address, email address, or telephone number QWASI maintains on file for you, please email [email protected]

 

What steps does QWASI  take to protect personal and customer-provided information?

QWASI implements and continually updates reasonable physical, technical, and organizational measures designed to secure personal and customer-provided information from unauthorized access, use, alteration, or disclosure and from accidental loss or corruption. QWASI uses reasonable security measures on its websites and all of its cloud based services, as well as on the servers, equipment, and QWASI-run networks used to store and process personal and customer-provided information. It also maintains internal policies and practices designed to promote information security. Should QWASI discover a breach involving visitors’ personal information, it will notify affected visitors as required by law.

 

How does this privacy policy relate to a QWASI service contract?

If you have purchased services from QWASI, this privacy policy should be read in conjunction with your service contract. In the event of any direct conflict between this privacy policy and your service contract with QWASI, the service contract governs.

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