74% Of Online Retailers Planning Their Mobile Advertising & Mobile Marketing Strategy

Mobile quickly to become important part of Cross-Channel Marketing Efforts

Online retailers have quickly sized up the mobile opportunity and the potential it holds to engaging a mobile advertising strategy to supplement their efforts according to a new report published by Forrester. Focus is on multi-channel marketing efforts including social and mobile marketing.

Nearly three-quarters (74%) of online retailers either already have or are developing a mobile strategy, and one in five boasts having a fully-implemented mobile strategy in place already. The report forecasts $170,000 per online retailer is expected to be spent on mobile sites this year with larger retailers spending much more. This ”mobile investment is modest now, but we see that it will pick up in the future, especially among the biggest brands that have already invested significant amounts in their mobile operations,” said Sucharita Mulpuru, Vice President, Principal Analyst, Forrester Research, and lead author of the “The State of Retailing Online” report.

The survey of 109 companies provides e-business professionals with an annual industry benchmark for marketing and business investment and activities. Earlier this year, Forrester forecast U.S. online retail sales to total $173 billion in 2010. According to the report, Web retailers with mobile strategies are investing in features that support the cross-channel experience: Product and price information, store information and coupons to support the in-store experience are among the most popular features that retailers are offering consumers, the report said.

SOCIAL MARKETING
Forrester noted that search advertising will continue to command the largest portion of US online retail budgets this year, coming in at 40 percent, while email and affiliate marketing will also command large portions, the report notes. The report also found while retailers are finding value in social media marketing, the return on investment (ROI) for driving online sales remains murky. Listening to customers is the most significant objective for social tools according to respondents, with 80 percent of retailers reporting that they are pursuing social strategies to experiment and learn. And while 28 percent noted that social marketing has helped grow their business, direct sales from social tactics are not widely measured. The same can’t be said about mobile advertising, where ROI is easily measurable and obtained.

Digital marketing in general is quickly becoming centered around the art of “integrated communications,” whereby numerous channels are utilized to work off the strengths and weaknesses of one another. With mobile coming to the forefront, Online retailers need to quickly diversify their strategy to maintain relevancy.

“Mobile investment is modest now, but we see that it will pick up in the future, especially among the biggest brands that have already invested significant amounts in their mobile operations,” concluded Sucharita Mulpuru, vice president and principal analyst for Forrester Research and the lead author of the report.

Bottom Line: For most retailers as they make a surge into mobile, don’t forget that it starts with SMS and Text Messaging first, then an App to compliment the strategy. Also, read Mobile Messaging article and other mobile commerce services including interactive sms apps and device apps for iPhone, Droid, Blackberry and more.

June 30, 2010 in Blog   |   No Comments

Mobile Marketing Center Lets Companies Reach On-The-Go Consumers In 2010

QWASI updates its integrated mobile marketing platform to provide superior mobile marketing services to its clients.

PHILADELPHIA, January 7, 2010 – QWASI Inc., one of the leading enterprise mobile marketing application companies providing interactive mobile solutions for the US mobile market and small and medium-sized businesses (the SMB market), announced today the official launch of the QWASI Mobile Marketing Center 2.0. With this release, it’s never been easier to build, manage and analyze mobile marketing campaigns through a self-managed online portal. Companies of any size can seize the opportunity of enterprise features that mobile marketing offers through the power of QWASI’s mobile marketing platform.

With twice as many users of SMS than email globally and over 125 billion text messages sent every month in the United States, 45% of brands have already deployed text messaging campaigns, with a projection of 89% planned to go to market by 2010. There has never been a more important time to engage customers via the mobile communication channel. QWASI is committed to helping clients and companies navigate effectively through the mobile landscape as they reach SMB consumers on-the-go. The QWASI Mobile Marketing Center 2.0 now provides its clients with the platform that will help to launch their campaigns into the mobile marketing space and realize the power of mobile.

QWASI provides its clients with a variety of key services designed to better promote marketing campaigns with mobile services. With the ability to quickly set up interactive text messaging and mobile campaigns from any browser, QWASI gives its clients the power to control their own interactive mobile marketing solutions.

The QWASI Mobile Marketing Center 2.0 provides such popular features and new services including:
• SMS Auto Responders (NEW): Power drip marketing via text messaging to opt-in users.
• Info-on-Demand: Providing information via custom Keywords. Capture opt-in users for future message blasts including email addresses (NEW).
• Blasts / Alerts: Send text messages to subscribers. Keep customers informed of promotions, offers & events.
• Mobile Coupons: Distribute coupons to potential customers who have opted-in to receive your promotions. Track usage with Promo Codes (NEW).
• Text-to-Win: Enable potential customers to text in a special keyword to instantly enter-to-win a prize.
• Text-to-Vote: Have interested customers text to vote on a topic and provide real-time results.
• Ringtones, Wallpapers & Mobile Video: Deliver rich content to customers with MMS and mobile downloads.
• Website Widget: Build a subscriber list from web-widgets .
• Custom Applications: The Marketing Center API allows companies to build any custom mobile messaging application.

“Many of our new features in this release have been in use for QWASI enterprise clients. We’re now making them available to small and medium size companies to leverage the mobile channel,” states David Geipel, COO and Co-Founder of QWASI, Inc. “We enable companies to power a simple mobile campaign and provide them with tools that connect companies with their customers. We’ve seen an insurgence of companies desiring to utilize a short code to power one-to-one mobile messaging. With the Mobile Marketing Center API, we’re also enabling other companies to power highly interactive campaigns using the same API our platform uses. QWASI has been providing successful and cost effective mobile campaigns for over 5 years.”

QWASI’s Mobile Marketing Center 2.0 also enables companies to white-label a powerful mobile marketing platform using a shared short code provisioned on wireless carriers including Alltel, AT&T, Boost, Centennial, Cellular One, Dobson, Immix, Nextel, Sprint, T-Mobile, Virgin, Verizon and other second and third tier carriers. The platform provides companies the ability to give their clients access to further provide control over their marketing campaigns. In addition, the service can be connected using a dedicated short code (vanity or random).

ABOUT QWASI
QWASI, Inc, is a leading mobile solutions provider of interactive applications for clients across the US utilizing SMS (text messaging), MMS, WAP and iPhone applications, QWASI makes complexity to simple with mobile marketing, mCommerce (mobile commerce), private label mobile search tools, click-to-chat, click-to-text, Mobile IM (MIM) applications, interactive property marketing services and customized alerting for Fortune 1000 businesses.

QWASI CONTACT
Patricia Scanlon, QWASI, 877-747-9274, patricia.scanlon @ qwasi.com

January 7, 2010 in Press Releases   |   No Comments

The Mobile Shopper Unleashed!

Black Friday 2009 was a success for mobile retailers - those who target and offer services for shoppers on the go. And while retailers are reviewing their sales targets and scrambling to hit end of year numbers for Christmas 2009, the holiday shopping season most notably will prove to be the year mobile commerce has arrived.

New Apps like Price Scanning and Deal Alerts are help driving the frenzy across online and traditional brick and mortar stores. While most retailers were hoping for greater consumer spending, some figures early figures on mobile retailing over the three-day Black Friday weekend are sure to raise a few eyebrows:

According to the Yankee Group, some of the surprising news include:
* Mobile Payments are More Popular than ever: The WSJ reports that the number of mobile online payments made through Paypal on Black Friday is 650% higher than it was last year.

* Mobile Product Search has Grown: Siva Kumar, the chief executive of TheFind.com (a product search engine), has stated that the number of searches on mobile devices on Black Friday grew from 5,000 last year to 200,000 this year.

* Price Comparison Shopping Apps are More Popular: ShopSaavy, a comparison-shopping application for the iPhone, has reported that 1 million users scanned at least one product with the App’s barcode scanner over the three-day Black Friday weekend.

It’s no wonder that consumers are using their mobile phones more than ever in the discovery, research, planning and actual shopping. Data from the Yankee Group’s Consumer survey indicates that the holiday shopper of 2009 will not only be far more price sensitive than his 2008 predecessor, but will also increasingly rely on sales and price comparison tools when he does decide to spend his hard earned dollar.

That’s where mobile steps in to solve the challenge of comparison shopping. Today’s Smartphone provides access to pricing and product review information, product availability at the store level. It’s certainly becoming the “emerging as the tool of choice for any holiday shopper” looking to save some dough.

If you’re a retailer looking for mobile commerce solutions, consider many commerce services and applications from QWASI including:

Text Ordering

Using SMS, this service allows customers to order via any cell phone, anytime, anywhere through a few texts.

Mobile Apps

Launching an iPhone App or Blackberry App targeting on-the-go shoppers. However, not all apps are worth building. Consult before building an App.

WAP Site

The place most retailers start - this allows anyone with a data plan to access product information, reviews and checkout. Check out the QWASI PCI compliant shopping cart.

SMS Alerts

Drive sales online or in store with alerts and notifications. Include CTAs (call to action) including click-to-call, trackable WAP site links,  MMS and other push methods.

Mobile Loyalty

Allows companies to offer specials and promotions vis SMS. Track activity and reward/incentivize customer activity.

Mobile Optimized Email

A must for email today. Browser detection can quickly format the message for readability on smartphones.

Store Locators

Utilize SMS or WAP and tapping into Google Maps and other local-based services, let shoppers find you while out and about.

Custom Application and Interactive Programs

Building mobile mash-ups and multi-mobile commerce apps, provide multiple campaigns targeting mobile shoppers.

Check out QWASI’s Mobile Retail methodology and let QWASI take your company mobile and start generating new sales from today’s mobile consumers.

Call QWASI @ 877-747-9274.

December 7, 2009 in Blog   |   No Comments

Google/AdMob - new focus on Mobile Advertising

Google Inc. is acquiring AdMob, a mobile display ad technology provider, for $750 million in stock. AdMob offers a variety of mobile advertising tools for creating, serving and analyzing emerging mobile ads formats.

“Mobile advertising has enormous potential as a marketing medium and while this industry is still in the early stages of development, AdMob has already made exceptional progress in a very short time,” said Susan Wojcicki, VP of product management at Google in a statement. “AdMob is the quintessential Silicon Valley startup — generating impressive year on year revenue growth — and we’re excited to welcome this talented team to Google.”

AdMob brings an extensive network of display ad inventory on 15,000 mobile Web sites and applications for iPhone and Android along with mobile web banners. To date, AdMob has been one of the largest (if not the largest) mobile ad network for in-app ad inventory on the iPhone. This has brought new implications for demographic targeting and audience segmentation to Google. The combination of AdMob’s display and in-app advertising coupled with search adverticing makes Google king of the hill again in mobile.

What does this mean for Mobile Marketing and Advertising?

First, it’s clear that Google is serious about mobile advertising and sees the space as a growth market. We too are excited about the space and the future mobile advertising holds for marketers, brands and consumers. Google also brings credibility (think about online advertising BEFORE AdWords). The ease of use AdMob is able to demonstrate with it’s platform will also lead to a better advertiser experience when researching and placing mobile advertisements. This deal also brings better ad formats and options to Google – something Google knows very well how to monetize.

In addition, Google will ad focus to this emerging market opportunity of self-service advertising. Google will help bring mobile to an entirely new audience. Google has been testing mobile advertising for several years with their own mobile search, banner and in-app ad networks and now mobile analytics.

What Admob did was to help businesses and agencies navigate the space with a platform that is easy to use and has evolved from text links to interactive banners and in App advertisements.

Next, this move will lead to a shift in mobile acquisition and bring new investment to mobile. Let’s face it, it’s great to run a mobile ad, but to covert traffic is an entirely separate event. Then to resell or market to these new prospects and finally, lead them to water – the Holy Grail – a purchase or some sort of transaction. This will also lead to greater focus on Mobile Analytics too over the entire mobile ecosystem.

This purchase is very similar to other acquisitions made by AOL (Third Screen Media), MicroSoft (TellMe and ScreenTonic) and Yahoo (Actionality and RightMedia).

With Google sitting on top of the mobile advertising scene, it still leaves other competitors to focus on their edge over the other companies. These companies include Quattro Wireless, Millennial Media, Jumptap and 4INFO to name a few.

Mobile Advertising Projected Growth

Gartner projects that the worldwide revenue for mobile advertising will be $13.5 billion in 2013, up from around $500 million in 2008. This includes mobile banner ads, SMS, text links, search and maps, ads in applications and games, ads in videos and TV shown on a mobile phone. Until now, Google has focused mainly on search advertising, but this deal signals that it has its sights set on other areas as well.

Focusing on display, search and messaging-based advertising, eMarketer predicts that U.S. mobile advertising spending will grow from $320 million last year to $416 million this year to more than $1.5 billion by 2013.

———————–
QWASI brings results to your mobile advertising buy. Contact us today to learn more. Call us toll-free at 877-747-9274.

November 10, 2009 in Blog   |   No Comments

Mobile Marketing versus Email Marketing

Many companies getting into Mobile first ask the question: where does mobile fit within our organization. Well, it first depends on your company structure, next your current marketing structure and finally, and most importantly, your marketing strategy.

A few years ago, several organizations outsourced their mobile campaigns through their ad agency. Early results showed huge promise. Customer adoption followed with phones & devices that got more personal. And the demand for interaction increased. Today, consumer’s view mobile and social communication as their primary form of communication.

Corporate websites and email marketing helped organizations prepare for today’s interactive boom. Having a website was not enough without constant growth in traffic. Driving web traffic focused on natural, organic search marketing and email marketing to communicate with customers.

Then SPAM infiltrated email as people received unsolicited email. People were getting more and more upset and technology was put into force to protect customers from these emails. This lead to  decreasing open rates and response rates from email. Most companies tested email campaigns with great success, but over time, even email lost it’s luster.

Then mobile marketing entered the marketing mix. It resembles email in main ways to corporate executives. However, while it too is trackable, mobile is near real-time, extremely responsive and viral, ubiquitous (accessible anytime, anywhere) and requires dedicated resources and a budget.

Unlike mobile, email marketers have to address a high turnover rate of email addresses. Within a year, it is reported that 33% of email addresses in your opt-in list of email addresses are no longer valid. However, mobile phone numbers have a far lower turnover rate. Many people keep their cell phone number for life.

While email suffers from deliverability issues, mobile delivers on delivery (carrier-grade messaging ensures your message is delivered). Today, nearly 100% of cell phones SMS enabled and more people have a cell phone than a television or computer. Finally, most text messages are read within 30 minutes versus up to 48 emails for many emails.

In order to receive high response rates, there is a need to have an educated mobile marketer. This is someone who understands the strengths of the mobile channel and how to build and execute a mobile marketing strategy. Since mobile is opt-in, a good mobile marketer will work hard to keep the messages targeted, relevant, and provide value to their customers through the mobile communication channel.

Some other important considerations:
* The ideal first step in a mobile strategy is to provide access to a mobile touchpoint.

* Create incentives that are unique to mobile users.

* Provide customers the ability to double opt-in to campaigns.

* Manage customer expectations using the proper type of messages they will get, using the frequency you communicated (1x daily, per week, per month) and provide them with a means to opt-out.

* Promote the mobile channel in everywhere. Integrate it with radio, television, online and email.

* AND use email to promote mobile to existing subscribers. Mobile is central to your marketing mix.

The success of mobile marketing lies in ability to empower the customer. Be sure to have someone educated on mobile marketing and today’s mobile consumers.

QWASI’s team of mobile consultant’s are ready to help you get mobile. Contact us today @ 877-747-9274.

November 2, 2009 in Blog   |   No Comments