QWASI Cisco Solutions

Optimizing Customer Experience through Mobile Innovation

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Enabling brands to make communication intelligent and intuitive

Optimizing customer experience improves loyalty and retention.
Transform every interaction for the mobile moment, and let data drive attribution for the ROI on customer success.

+20M messages/mo

70% loyalty customer growth

30% sales increase

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Collaborate in real time

Improve customer engagement by allowing support to receive immediate customer communication and respond with actionable assistance.

Manage 1 - 1 Communication

Customers need assistance in real time and on the go. QWASI and Tropo solutions allow for end to end customer to support live chat.

Use IOT data to deliver personalized communication

Build customer loyalty by understanding individuals as they walk into a physical location, and provide staff with the customer background to offer immediate personalized customer service.

European Retail Brand Delivers Millions in Additional Revenue

"As a clear market leader, our margins are constantly threatened by competitors. To combat this we shifted the rules of engagement - by concentrating our marketing investment on higher value and margin products. A mobile-centric communications strategy underpinned a phased reward programme that shifted the product mix into higher value products and delivered millions in additional revenues."

- Richard McArthur, Marketing Manager, VELUX
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QWASI Technology helps Cisco Streamline Support Services at Cisco Live U.S.

QWASI integrates proprietary Chat Application with Tropo and Spark to deliver customer support to conference participants over their mobile devices.

"The ability to passively monitor all activity from any device using Spark makes QWASI an incredibly powerful tool in the field."

- JW McIntire, Program Manager, CISCO
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Building great mobile experiences

Digital disruption is everywhere. We work with your team to find the right way of using IOT data to the customer advantage.

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News and events

QWASI Named 2017 Top Mobile Messaging Vendor

Top technology advisory firm, Forrester Research, released a report this week that listed QWASI Technology as one of the top vendors in the Mobile Messaging Platform landscape, under the Communication Platforms-as-a-Service (CPaaS) category.

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