Mobile Communications
Today's consumers are highly mobile. They are on-the-go and have short attention spans. QWASI has created a dynamic solution set of mobile communication methods to solve this challenge. The company sets itself apart from many other "text message providers" by embracing a clear vision for the mobile medium: to power customer interaction, engagement and conversation. Utilizing a variety of messaging protocols, QWASI adds interactive to the recipe to produce a highly engaging experience.
QWASI utilizes various messaging formats to power the conversation. Using a highly intelligent messaging engine, the QWASI Interactive Mobile & Social Platforms know precisely WHAT message is being delivered and WHERE, WHAT, WHEN and HOW the reply message should be set to the participant.
Mobile Messaging is at the heart of QWASI's service. Support includes transports such as SMPP, SMTP, IM, MMS, Social Messaging and a variety of other protocols. A complete API is available for outbound messaging throughout the US, Canada, Latin America and around the world. It supports dedicated Short Codes and Long Codes for complete international reach. All messages are logged and reported through a variety of Reporting tools.
Enterprise Communications - The solution allows business to conduct real-time alerting and communication - when every second counts. When the Enterprise needs to deliver high-volume, on-demand multi-channel messaging in real-time to employees and/or customers to reach them anytime, anywhere - they turn to QWASI.
ActivChat™ is an end-to-end, fully auditable mobile chat solution. It's strength lies in the ability to simply unify multi-platform communication whether this is a website, IM or Mobile chat, through on seamless interface. An end user can now interact with a brand, for example, while watching TV, visiting a website / Facebook page, surfing a mobile website... all seamlessly through ActivChat. A key feature that accelerates use and adoption is that there is no application to download. It's fully available through multi-points of presence including Online, IM, and SMS.
Customer contact centers are also able to deploy mobile messaging quickly and affordably as ActivChat is also fully integrated with LivePerson®. This allows a service questions to be routed directly to specific skillsets of LivePerson representatives trained to handle mobile conversations. Complete chat logs are available to these contact centers.
Interactive Alerts allow a company to send important messages to staff in real-time. Messages can be sent in via sms or the online admin tool and posted to groups of users by authorized administrators.
Group Chat is also powered through the application and is ideal for corporate executive teams, internal departments, off-site resources and even collaboration teams.
Aggregator Solutions - QWASI currently supports several global Aggregators and connections including: 4INFO, mBlox, Open Market, Sybase, Syniverse and others - QWASI has partnered with many of these Aggregators to provide solutions to their end customers.
